Area Operations Manager

1 day ago


Bristol, Bristol, United Kingdom Octopus Energy Full time
Join Our Team as an Area Operations Manager

We're on a mission to drive the global renewable energy revolution, and we need talented individuals to help us make our vision a reality. As an Area Operations Manager at Octopus Energy, you'll play a crucial role in ensuring our customers receive the highest level of customer experience when transitioning to low-carbon heating.

Key Responsibilities:
  • Lead a field team to carry out installations of heat pumps within domestic homes;
  • Manage the individual performance of field teams to ensure they provide the best possible customer service;
  • Identify and plan for maximum utilisation of field teams to increase productivity;
  • Review and manage cost control of all installation activities;
  • Engage the field team to understand and define key issues for improvement/opportunities;
  • Identify and unblock recurring challenges and help speed up the installation process by working with Sales, IS, Scheduling and Logistics teams;
What You'll Need:
  • Ability to lead and inspire field team to deliver epic customer service and support them to work safely and compliantly;
  • Able to performance manage a team to maximise their potential;
  • Ability to lead the day-to-day tasks while future planning for success;
  • Able to build relationships quickly and collaborate with various stakeholders to deliver at speed, with a focus on quality, safety and customer experience;
  • Ability to analyse data and present information for various audiences.
Why Join Us?
  • We're a company that values our people and offers a flexible working environment, genuine work-life balance, and a range of benefits including equity options, a smart pension scheme, and a cycle to work scheme;
  • We're committed to supporting our employees' development and offer internal and external courses, learning, and study support;
  • We're a company that's passionate about making a positive impact on the environment and reducing our carbon footprint;
  • We're a team that's passionate about delivering exceptional customer service and ensuring our customers receive the best possible experience.


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