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Area Operations Manager

2 months ago

Bristol, Bristol, United Kingdom Octopus Energy Full time
About the Role

We're seeking a highly skilled and motivated Area Operations Manager to join our team at Octopus Energy. As a key member of our operations team, you will be responsible for ensuring our customers receive the highest level of customer experience when transitioning to low-carbon heating.

Key Responsibilities
  • Lead a field team to carry out installations of heat pumps within domestic homes;
  • Manage the individual performance of field teams to ensure they provide the best possible customer service;
  • Identify and plan for maximum utilisation of field teams to increase productivity;
  • Review and manage cost control of all installation activities;
  • Engage the field team to understand and define key issues for improvement/opportunities;
  • Identify and unblock recurring challenges and help speed up the installation process by working with Sales, IS, Scheduling and Logistics teams;
Requirements
  • Ability to lead and inspire field team to deliver epic customer service and support them to work safely and compliantly;
  • Able to performance manage a team to maximise their potential;
  • Ability to lead the day-to-day tasks while future planning for success;
  • Able to build relationships quickly and collaborate with various stakeholders to deliver at speed, with a focus on quality, safety and customer experience;
  • Ability to analyse data and present information for various audiences.
What We Offer
  • A dynamic and supportive work environment;
  • Opportunities for professional growth and development;
  • A competitive salary and benefits package;
  • A chance to work with a leading company in the renewable energy sector;
  • A collaborative and inclusive team culture.