Area Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced professional to join our team as an Area Operations Manager. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and experience when transitioning to low-carbon heating.
Key Responsibilities- Lead a team of field-based employees to carry out installations of heat pumps within domestic homes.
- Manage the individual performance of field teams to ensure they provide the best possible customer service.
- Identify and implement solutions to potential challenges when installing heat pumps to increase customer adoption.
- Ensure all installations are performed to the highest standards and meet all compliance criteria.
- Lead the teams to ensure health and safety is at the forefront of day-to-day tasks.
- Identify and plan for maximum utilisation of field teams to increase productivity.
- Review and manage cost control of all installation activities.
- Engage the field team to understand and define key issues for improvement/opportunities.
- Promote the teams to work together to find solutions to daily challenges and promote new ways of working.
- Identify and unblock recurring challenges and help speed up the installation process by working with Sales, IS, Scheduling and Logistics teams.
- Build resource requirements to meet operating targets in your area, alongside the recruitment team.
- Support cross-manager information sharing and collaboration.
- Ability to lead and inspire field team to deliver epic customer service and support them to work safely and compliantly.
- Passionate about customers with the desire to own any problems and manage customers to a positive outcome.
- Proactive, anticipating the needs of customers, your team and your colleagues.
- Able to performance manage a team to maximise their potential.
- Ability to lead the day-to-day tasks while future planning for success.
- Organised, cool-headed and have resilience that allows you to be calm under pressure.
- Able to build relationships quickly and collaborate with various stakeholders to deliver at speed, with a focus on quality, safety and customer experience.
- Able to see challenges and find innovative solutions to overcome barriers.
- Awesome people skills, a keen eye for detail and the ability to think creatively.
- Drive to innovate and be excited to do things differently.
- Passionate about energy efficiency and the fight against climate change.
- Curious and excited to learn and grow.
- Ability to analyse data and present information for various audiences.
At Octopus Energy, we're on a mission to drive the global renewable energy revolution. We're passionate about empowering homeowners to drastically reduce their carbon footprint by installing magical Electric Heat Pumps, Solar Panels, Batteries, EV Charge Points, Smart Meters and more. Our field teams deliver an uber-friendly, five-star, in-home service to match the effortless, hassle-free journey Octopus customers experience when choosing a green future.
We're committed to providing equal opportunities, an inclusive work environment, and fairness for everyone. Our company culture is built on being decent, honest, and empathetic. We're looking for genuinely decent people who share our values and are passionate about making a difference in the fight against climate change.
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