Area Operations Manager

2 weeks ago

Bristol, Bristol, United Kingdom Octopus Energy Full time
Join Our Team as an Area Operations Manager

We're on a mission to drive the global renewable energy revolution, and we need your expertise to help us succeed. As an Area Operations Manager at Octopus Energy, you'll play a critical role in ensuring our customers receive the highest level of customer experience when transitioning to low-carbon heating.

Key Responsibilities:
  • Lead a field team to carry out installations of heat pumps within domestic homes;
  • Ensure all field teams provide the best possible customer service to customers by managing the individual performance of field teams;
  • Find solutions to potential challenges when installing heat pumps to increase customer adoption;
  • Ensure all installations are performed to the highest standards and meet all compliance criteria;
  • Lead the teams to ensure health and safety is at the forefront of day-to-day tasks;
  • Identify and plan for maximum utilisation of field teams to increase productivity;
  • Review and manage cost control of all installation activities;
  • Engage the field team to understand and define key issues for improvement/opportunities;
  • Promote the teams to work together to find solutions to daily challenges and promote new ways of working;
  • Identify and unblock recurring challenges and help speed up the installation process by working with Sales, IS, Scheduling and Logistics teams;
  • Build resource requirements to meet operating targets in your area, alongside the recruitment team;
  • Support cross-manager information sharing and collaboration.
What You'll Need:
  • Ability to lead and inspire field team to deliver epic customer service and support them to work safely and compliantly;
  • Passionate about customers with the desire to own any problems and manage customers to a positive outcome;
  • Proactive, anticipating the needs of customers, your team and your colleagues;
  • Able to performance manage a team to maximise their potential;
  • Ability to lead the day-to-day tasks while future planning for success;
  • Organised, cool-headed and have resilience that allows you to be calm under pressure;
  • Able to build relationships quickly and collaborate with various stakeholders to deliver at speed, with a focus on quality, safety and customer experience;
  • Able to see challenges and find innovative solutions to overcome barriers;
  • Awesome people skills, a keen eye for detail and the ability to think creatively;
  • Drive to innovate and be excited to do things differently;
  • Passionate about energy efficiency and the fight against climate change;
  • Curious and excited to learn and grow;
  • Ability to analyse data and present information for various audiences.
Why Join Us?
  • We're a company that values our people and provides a flexible working environment that allows you to achieve a great work-life balance;
  • We offer a range of benefits, including equity options, a smart pension scheme, and a cycle to work scheme;
  • We're committed to equality and diversity, and we welcome applications from all qualified candidates;
  • We're a company that's passionate about making a difference in the world, and we're looking for people who share our values.

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