Senior Spa Therapist

9 hours ago


Maidstone, Kent, United Kingdom CV-Library Full time
Company Overview
We are a prestigious wellbeing brand, renowned for our exceptional spa treatments and commitment to delivering unparalleled guest experiences. Our team is dedicated to providing the highest standards of service and care.

Salary: £25,000 - £30,000 per annum
Depending on experience.

Job Description
The Senior Spa Therapist will play a crucial role in delivering exceptional spa treatments, providing first-class service to our guests, and maintaining the highest standards of professionalism. Key responsibilities include:
  • To carry out all spa treatments to the required standards, ensuring the specific treatment time is adhered to.
  • To follow Champneys protocols and training programmes, ensuring you offer the best service to our guests.
  • To have a thorough knowledge of the Club & Spa and Hotel and its facilities and rules, advising customers accordingly.
  • To be responsible for your working areas and ensure that equipment is fully operational and clean, reporting any defects to maintenance via the Manager on duty at any time of the day.
  • To adhere to Health and Safety regulations by using safe work practices.
  • To attend any appropriate training courses required for your therapist grade to be able to offer all treatments a senior therapist should be offering.
  • To liaise in a positive and constructive manner with the manager and receptionists on the days scheduled treatments, any changes, additions, etc., in order to meet the ever-changing needs of our guests. Flexibility and cooperation are required, which may also include shift changes.
  • To keep up to date with developments relating to the product ranges and any new treatments.
  • To give professional advice to guests via talks and demonstrations, spa tours, and promotional events in order to promote available treatments.
  • To provide Ultimate client care to all of our guests, giving them an unforgettable and lasting treatment experience.
  • To maximise revenue opportunities in accordance with your targets and seek assistance if you need additional support or training.
  • Recommend suitable homecare for our guests to continue their results at home.
  • Provide mentorship to more junior therapists, sharing knowledge and experience.
  • To provide premier guests with skin consultation appointments along with a full home care prescription.
Required Skills and Qualifications:
- Strong passion for wellbeing and excellent communication skills.
- Confidence in providing facials, massages, and nail treatments to the highest standard.
- Ability to work effectively in a fast-paced environment and adapt to changing situations.

Benefits:
A range of benefits including Health, Wellness, and Wellbeing incentives, Champneys experiences, app technology for essential forms, and many more.

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