Spa Administrator

We currently have excellent opportunities for a full time band 3 administrator within our Single Point of Access team. The team accepts referrals county wide seeking support for emotional well-being, mental health support, and Austim & ADHD assessments.

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

Probationary Period

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

**Key Responsibilities**:
Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.

Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate

Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.

Manage and maintain an efficient administrative system on behalf of others.

Work without supervision and ensure urgent situations are addressed swiftly.

Ensure workload is managed and prioritised appropriately.

Establish and maintain electronic filing systems.

Type letters generated by the service

Input generic data into organisational systems or in-house records. Printing of simple reports - ie training records or basic clinical info

Support the telephone rota