SPA Administrator

Job summary

We currently have an excellent opportunities for a Full Time band 3 administrator sitting within our Single Point of Access team to support the referrals for 111, Children and Young People's Mental Health, and Neurodevelopmental Service. The position will contribute to the efficient running of the team. The successful candidates will help strengthen our current team, improving communication and making responses quicker.

Main duties of the job

You will possess excellent administrative skills and telephone skills and should be able to develop good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload. You will support the processing and management of all referrals service is a timely and efficient way ensuring that work is completed in a safe and timely manner.

About us

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.

Job description

Job responsibilities

Key Responsibilities:

Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication. Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits. Manage and maintain an efficient administrative system on behalf of others. Draft general correspondence on behalf of own service. Accurately produce reports, correspondence and documents from a variety of sources. Work without supervision and ensure urgent situations are addressed swiftly. Ensure workload is managed and prioritised appropriately. Establish and maintain electronic and manual filing systems. Type letters generated by the service Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info Support the telephone rota

Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Person Specification

Qualifications

Essential

qualification in administration NVQ level 2-4 1-2 years administrative experience Excellent IT skills

Desirable

has experience of working in NHS

Experience

Essential

Experience of working successfully in a team

Desirable

Examples of being part of successful team work

Skills

Essential

Administrative skills

Desirable

Administrative skills in healthcare

Knowledge

Essential

Able to communicate clearly and thoughtfully in various contexts

Desirable

Examples of communication being used effectively

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