Customer Experience Leader

2 weeks ago


Birmingham, Birmingham, United Kingdom Popworld - Stonegate Group Full time

We are seeking a seasoned Front of House Night Team Manager to oversee our front-of-house operations at Popworld - Stonegate Group. As a senior member of the management team, you will be responsible for driving business performance, while maintaining exceptional customer service and a positive work environment.

Key Performance Indicators:
  • Meet or exceed sales targets and revenue goals
  • Maintain high levels of customer satisfaction and loyalty
  • Lead and develop a high-performing front-of-house team

The successful candidate will have a deep understanding of hospitality operations and a proven track record of success in a leadership role. You will be a strategic thinker, with excellent analytical and problem-solving skills.

What We Offer:
  • A competitive salary of £28,000 - £35,000 per annum
  • A comprehensive benefits package, including Reward Card, Stonegate Xtra Rewards, and VIP entry to our pubs and bars
  • Opportunities for career advancement and professional growth


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