Sales Experience Leader

1 month ago


Birmingham, Birmingham, United Kingdom ENGINEERINGUK Full time
About the Role

We are seeking an exceptional Sales Experience Leader to join our team in Birmingham. This is a fantastic opportunity to work with a global brand and contribute to its success.

Job Description

The successful candidate will be responsible for managing and motivating a team of floor managers and stylists to deliver an exceptional customer experience. This includes upskilling and equipping team members with commercial skills to succeed and meet sales targets.

Key responsibilities include:

  • Equipping and incentivising team members with product knowledge, brand strategies, and people updates.
  • Supporting the development of the team and planning and delivering monthly floor sets.
  • Maximising trade opportunities and identifying risks through daily shop floor visits.
  • Oversight and leadership of stylist team members handling customer queries via online customer service systems.
  • Maintaining a positive and inspiring environment, coaching teams to do their best and feel appreciated.
Benefits

We offer a range of benefits to support your personal and professional growth:

  • A generous wardrobe allowance.
  • Potential to earn more from our team commission scheme.
  • We are a disability committed certified employer.
  • Employee discount for you to spend with family and friends.
  • Up to 2 years service - 33 days (25 days + bank holidays).
  • Over 2 years service - 36 days (28 days + bank holidays).
  • Access to dental cash plan and free virtual GP appointments.
  • UNUM employee assistance helpline.
  • Life assurance cover.
  • Access to discounted gym membership and corporate discounts.
  • Free, confidential wellbeing and lifestyle support with Retail Trust.
  • Enhanced family leave benefits.
  • Dedicated mental health support.
  • Eye care vouchers, season ticket loans, and more.

We believe in developing diverse teams and creating an inclusive environment where everyone feels respected and valued.


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