Customer Experience Coordinator

23 hours ago


Birmingham, Birmingham, United Kingdom One Retail Full time

Job Title: Customer Experience Coordinator

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Location: UK

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We are seeking a charismatic Customer Experience Coordinator to join our team at One Retail. As a key member of our hospitality team, you will be responsible for creating exceptional customer experiences and supporting the delivery of high-quality food and service.

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About the Role:

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  • Create memorable customer experiences through exceptional service and attention to detail.\
  • Support the preparation of high-quality food and drinks that meet our high standards of quality and presentation.\
  • Craft eye-catching food and drink displays that draw customers in.\
  • Proudly represent One Retail and embody our positive brand image.\
  • Handle transactions efficiently and operate the cash register with ease.\
  • Ensure a safe and healthy work environment by adhering to Health & Safety regulations.\
  • Uphold the highest standards of Food Handling & Hygiene.\
  • Work collaboratively as part of a dynamic team.\
  • Embrace the excitement of thriving under pressure.\
  • Prioritise safety in every task you undertake.\
  • Demonstrate impeccable time management and reliability.\
  • Show genuine passion for delivering exceptional customer service.\
  • Bring a positive, can-do attitude to everything you do.\
  • Excel as a supportive and collaborative team player.\
  • Embody the values of One Retail.\
  • Grow your career with industry-leading training and development opportunities.\
  • Enjoy competitive pay and great perks.\
  • Make a real difference in people's lives.\
  • Prioritise your well-being and work-life balance.\
  • Be valued, empowered, and respected in your role.\
  • Take advantage of our inclusive culture and equal opportunities policy.\
  • Contribute to our commitment to diversity and inclusion.\
  • Foster a positive and friendly work environment.\
  • Build strong relationships with colleagues and customers.\
  • Maintain confidentiality and discretion when handling sensitive information.\
  • Stay up-to-date with industry trends and developments.\
  • Keep accurate records and maintain high levels of organisation.\
  • Manage your time effectively and meet deadlines.\
  • Adhere to company policies and procedures.\
  • Identify and report any issues or concerns promptly.\
  • Take ownership of your work and strive for excellence.\
  • Develop your skills and knowledge through ongoing training and development.\
  • Seek feedback and act on it constructively.\
  • Respect and value the contributions of your colleagues.\
  • Communicate effectively and clearly with colleagues and customers.\
  • Be approachable, open-minded, and receptive to feedback.\
  • Represent One Retail in a professional and respectful manner.\
  • Contribute to the success of our business.\
  • Deliver exceptional results and outcomes.\
  • Measure your performance against clear objectives.\
  • Set realistic goals and targets.\
  • Seek support and guidance when needed.\
  • Develop a growth mindset and take calculated risks.\
  • Take responsibility for your actions and decisions.\
  • Operate within company guidelines and policies.\
  • Provide excellent customer service.\
  • Meet or exceed sales targets.\
  • Manage your workload effectively.\
  • Monitor and control expenses.\
  • Use technology to improve efficiency and productivity.\
  • Participate in regular performance reviews and appraisals.\
  • Identify areas for improvement and implement changes.\
  • Embed a culture of innovation and continuous improvement.\
  • Share best practices and expertise with colleagues.\
  • Develop and maintain strong relationships with customers and stakeholders.\
  • Collaborate with internal teams to achieve shared goals.\
  • Strengthen our position as a market leader.\
  • Forge lasting connections with our community.\
  • Sustain our reputation as an employer of choice.\
  • Improve employee engagement and retention.\
  • Enhance customer satisfaction and loyalty.\
  • Maximise revenue growth and profitability.\
  • Reduce costs and improve efficiency.\
  • Continuously evaluate and improve our services.\
  • Develop innovative solutions to complex problems.\
  • Streamline processes and eliminate waste.\
  • Raise the bar for customer experience.\
  • Boost employee morale and motivation.\
  • Drive business growth through strategic partnerships.\
  • Empower employees to make informed decisions.\
  • Establish a culture of accountability and transparency.\
  • Invest in employee development and growth.\
  • Recognise and reward outstanding performance.\
  • Estimated salary range: £24,000 - £30,500 per annum.\
  • Comprehensive benefits package, including health insurance and pension scheme.\
  • Ongoing training and development opportunities.\
  • Fulfilling career with a leading employer.\
  • Dynamic and inclusive team environment.\
  • Personal and professional growth opportunities.\
  • New challenges and opportunities for advancement.\
  • Real impact on people's lives.\
  • Valued and appreciated in your role.\
  • Purpose-driven organisation.\
  • Vibrant community of like-minded individuals.\
  • Career aspirations fulfilled.\">],


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