Account Coordinator

2 weeks ago


Lutterworth, Leicestershire, United Kingdom Cox Automotive Full time
About the Role

The Customer Hub is responsible for delivering exceptional customer service to Cox Automotive customers across our portfolio of products and services. This includes ensuring full delivery of contractual obligations, achieving key performance indicators (KPIs), and managing day-to-day processes and reporting requirements.

Key Responsibilities
  • Carry out a range of administrative tasks to support customer and business objectives.
  • Aid in the retention of customer relationships by ensuring mutually agreed business objectives and service level agreements are achieved.
  • Provide an escalation point for issues raised or observed and support with resolution.
  • Communicate effectively with internal and external stakeholders.
  • Act as a conduit between the Sales team and/or Operations.
  • Produce vehicle updates and reports for centralized accounts.
  • Coordinate and monitor movements of vehicles.
  • Compile and distribute internal and external reports.
  • Receive, process, and monitor collection requests from vendors.
  • Maintain and update all systems for centralized accounts.
  • Develop and maintain relationships with internal customers and colleagues.
  • Attend review meetings and conference calls as required.
Requirements
  • Excellent communication and customer service skills.
  • Great interpersonal skills with the ability to build relationships with various internal and external customers.
  • Strong Excel skills and a good working knowledge of Microsoft Office packages.
  • Attention to detail with a focus on quality and service.
  • Demonstrates good business acumen.
  • Self-driven and self-motivated.
  • Excellent interpersonal skills and able to work at all levels.
  • Able to identify sales opportunities.
  • Able to manage and prioritize workload.
  • Flexible with the ability to embrace change quickly.
  • Ability to work in a fast-paced environment and to tight deadlines.

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