Account Coordinator

4 weeks ago


Lutterworth, Leicestershire, United Kingdom Cox Automotive Full time

The Customer Hub at Cox Automotive is responsible for delivering exceptional customer service across our portfolio of products and services. As an Account Coordinator, you will play a crucial role in ensuring the delivery of contractual obligations, including achieving key performance indicators (KPIs), managing day-to-day processes, and reporting requirements.

Key Responsibilities:

  • Communicate effectively with internal and external stakeholders.
  • Act as an escalation point for customers and a conduit between the Sales team and/or Operations.
  • Produce vehicle updates and reports for centralized accounts.
  • Coordinate and monitor movements of vehicles.
  • Compile and distribute internal and external reports.
  • Receive, process, and monitor collection requests from vendors.
  • Maintain and update all systems for centralized accounts.
  • Develop and maintain relationships with internal customers and colleagues.
  • Attend review meetings and conference calls as required.

Requirements:

  • Excellent communication and customer service skills.
  • Great interpersonal skills and ability to build relationships with various customers.
  • Strong Excel skills and good working knowledge of Microsoft Office packages.
  • Attention to detail with a focus on quality and service.
  • Good business acumen and self-driven approach.
  • Ability to work in a fast-paced environment and meet tight deadlines.

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