Account Coordinator

7 months ago

Lutterworth, United Kingdom Cox Automotive Full time

**About us**

Cox Automotive is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard.

**Role**

To oversee a growing portfolio of Vehicle Solutions customer accounts specifically requiring complex and specialist process management including retail ready vehicles and associated services such as customer handover. To help develop and define new processes and solutions to improve efficiency and optimise our service delivery, exceeding customer expectation.

To provide an initial point of contact and general administration support to the accounts and be responsible for ensuring that all administration is completed in a timely and accurate manner, in line with business and customer requirements and agreed SLA’s to ensure the customer experience is enhanced and maintained.
- Responsible for your portfolio management with complex customers ensuring attention to detail and accuracy is maintained.
- Efficient and accurate filing of vehicle documents and all relevant administration is completed.
- Responsible for booking in units at multiple Vehicle solutions locations.
- Responsible for using multiple external customers databases and systems
- Liaison with the relevant Account Managers / Account Directors for each account, to give feedback on administrative processes and ongoing customer experience, so that AMs and ADs have useful information for customer review meetings
- Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.

**Skills**
- Experience of working within rigid regulations and procedures
- Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
- Excellent customer service skills
- Manage the customer handover experience on site
- Strong administration skills
- A keen eye for detail and accurate data entry skills
- Excellent interpersonal and communication skills both verbal and written**.**

**_
STRICTLY NO AGENCIES PLEASE_**
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._

INDAR

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

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