Account Coordinator

2 weeks ago

Lutterworth, United Kingdom Cox Automotive Full time

**About us**

Cox Automotive is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard.

**Role**

To oversee a growing portfolio of Vehicle Solutions customer accounts specifically requiring complex and specialist process management including retail ready vehicles and associated services such as customer handover. To help develop and define new processes and solutions to improve efficiency and optimise our service delivery, exceeding customer expectation.

To provide an initial point of contact and general administration support to the accounts and be responsible for ensuring that all administration is completed in a timely and accurate manner, in line with business and customer requirements and agreed SLA’s to ensure the customer experience is enhanced and maintained.
- Responsible for your portfolio management with complex customers ensuring attention to detail and accuracy is maintained.
- Efficient and accurate filing of vehicle documents and all relevant administration is completed.
- Responsible for booking in units at multiple Vehicle solutions locations.
- Responsible for using multiple external customers databases and systems
- Liaison with the relevant Account Managers / Account Directors for each account, to give feedback on administrative processes and ongoing customer experience, so that AMs and ADs have useful information for customer review meetings
- Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.

**Skills**
- Experience of working within rigid regulations and procedures
- Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
- Excellent customer service skills
- Manage the customer handover experience on site
- Strong administration skills
- A keen eye for detail and accurate data entry skills
- Excellent interpersonal and communication skills both verbal and written**.**

**_
STRICTLY NO AGENCIES PLEASE_**
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._

INDAR

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

  • Account Coordinator

    3 weeks ago

    Lutterworth, United Kingdom Cox Automotive Full time

    The Customer Hub is accountable for the delivery of customer service excellence to Cox Automotive customers across our portfolio of products and services, ensuring full delivery of contractual obligations including achieving KPI’s, management of day-to-day process and reporting requirements. **Scope of Role**: The Account Co-ordinator is responsible for...

  • Account Coordinator

    2 weeks ago

    Lutterworth, United Kingdom The Caraires Consultancy Full time

    Monday to Friday 9.00 5.30 (40 hours per week)Temp Perm contract£26,000 Per Year**Own transport essential due to the location**Our client is an automotive specialist based near Lutterworth. They are currently looking for an account co-ordinator to join the team. For this role, you will be dealing with important clients and customers so must be able to...

  • Account Coordinator

    3 days ago

    Lutterworth, United Kingdom The Caraires Consultancy Full time

    Monday to Friday 9.00 5.30 (40 hours per week)Temp Perm contract£26,000 Per Year**Own transport essential due to the location**Our client is an automotive specialist based near Lutterworth. They are currently looking for an account co-ordinator to join the team. For this role, you will be dealing with important clients and customers so must be able to...

  • Account Coordinator

    3 days ago

    Lutterworth, Leicestershire, United Kingdom The Caraires Consultancy Full time

    Monday to Friday 9.00 5.30 (40 hours per week) Temp Perm contract £26,000 Per Year **Own transport essential due to the location** Our client is an automotive specialist based near Lutterworth. They are currently looking for an account co-ordinator to join the team. For this role, you will be dealing with important clients and customers so must be able to...

  • Account Coordinator

    3 weeks ago

    Lutterworth, Leicestershire, United Kingdom The Caraires Consultancy Full time

    Monday to Friday 9.00 5.30 (40 hours per week) Find out if this opportunity is a good fit by reading all of the information that follows below. Temp Perm contract £26,000 Per Year **Own transport essential due to the location** Our client is an automotive specialist based near Lutterworth. They are currently looking for an account co-ordinator to join the...

  • Account Coordinator

    1 week ago

    Lutterworth, East Midlands, United Kingdom The Caraires Consultancy Full time

    Monday to Friday 9.00 5.30 (40 hours per week)Find out if this opportunity is a good fit by reading all of the information that follows below.Temp Perm contract£26,000 Per Year**Own transport essential due to the location**Our client is an automotive specialist based near Lutterworth. They are currently looking for an account co-ordinator to join the team....

  • Customer Coordinator

    1 week ago

    Lutterworth, United Kingdom The Caraires Consultancy Full time

    Monday to Friday 9.00 5.30 (40 hours per week)Permanent£26,000 Per Year**Own transport essential due to the location**Our client is an automotive specialist based near Lutterworth. They are currently looking for a customer account co-ordinator to join the team. For this role, you will be dealing with important clients and customers so must be able to deal...

  • Customer Coordinator

    5 days ago

    Lutterworth, United Kingdom The Caraires Consultancy Full time

    Monday to Friday 9.00 5.30 (40 hours per week)Permanent£26,000 Per Year**Own transport essential due to the location**Our client is an automotive specialist based near Lutterworth. They are currently looking for a customer account co-ordinator to join the team. For this role, you will be dealing with important clients and customers so must be able to deal...

  • Customer Support Coordinator

    Found in: Talent UK C2 - 2 weeks ago

    Lutterworth, United Kingdom Cox Automotive Full time

    Vehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand...

  • Financial Controller

    7 days ago

    Lutterworth, United Kingdom Nationwide Platforms Full time

    We are currently looking for a Finance Controller to join the Finance team at our Head Office in Lutterworth. The primary purpose of this role is to oversee and manage the day to day activities of the management accounts & accounts payable functions. Lead the accurate production of management accounts, balance sheet and cash flow forecasts. Review, challenge...

  • Continuous Improvement Manager

    Found in: Talent UK C2 - 2 weeks ago

    Lutterworth, United Kingdom TVS-SCS Full time

    Job Overview Working to support clients across the campus of two distribution centres, the purpose of this role is to drive continuous improvement activity in the areas of service, systems and processes. The successful candidate will work closely with the Account Management, Customer Service, Business Solutions, Operations and IT functions to identify and...

  • Administrator

    3 weeks ago

    Lutterworth, United Kingdom Syncreon Full time

    We are currently recruiting for a Vendor Coordinator at Lutterworth. To be successful in this role, you will have strong customer service and communication skills, hold proficient IT skills with an administration background. You will also be capable of working with mínimal supervision. **About the Role** **How you will contribute** - Completion of all...

  • Shift Manager Delivery Operations

    Found in: Talent UK C2 - 4 days ago

    Lutterworth, United Kingdom Amazon UK Services Ltd. Full time

    The Amazon Logistics (AMZL) team help us to consistently deliver for our customers by achieving maximum efficiency from our operational sites. As a Shift Manager in Delivery Operations (SMDO), you’ll oversee our outbound parcel-delivery operations. You'll be part of the last – and most crucial – step in a package’s journey through the Amazon...