Senior Account Coordinator

5 months ago

Lutterworth, United Kingdom Cox Automotive Full time

The Customer Hub is accountable for the delivery of customer service excellence to Cox Automotive customers across our portfolio of products and services, ensuring full delivery of contractual obligations including achieving KPI’s, management of day-to-day process and reporting requirements.

**Scope of Role**:
The Senior Account Coordinator is responsible for providing business support to a portfolio of key accounts to build and maintain productive customer relationships. You will support the retention of customer relationships by ensuring that agreed, mutual business objectives and service level agreements are achieved. You will always deliver service excellence to the customer and where possible identify areas where performance improvements can be made, and efficiencies achieved, escalating issues raised/observed and support with the resolution.

**Key objectives and deliverables this role is accountable for**:

- Build and maintain successful customer and team relationships to support customer satisfaction and retention, communicating effectively always
- To act as an escalation, point for customers and to act as conduit between the Sales team and/or Operations.
- Ensure business critical processes are always adhered to, to improve efficiency
- Provide service excellence to achieve customer service level agreements
- Oversee pre-sale activities in accordance with agreed service levels and take corrective action as require to resolve issues
- Ensuring delivery of post-sale reporting requirements to customers and Account Directors in line with service levels agreements and as required
- Support Account Directors to grow revenue, improve profitability and deliver the sales programme calendar
- Support Account Directors in developing and managing customer action plans and customer reviews providing information and insight to create the plans and facilitate implementation
- Maintain accurate customer records and information in all systems
- Feedback to Account Directors service delivery concerns and provide solutions
- Provide feedback to operational management and branch colleagues with any actions for performance improvement

**Specific skills, knowledge and experience required to be able to successfully deliver the role**:

- Exceptional customer focus with the ability to question to understand
- Results orientated, good business acumen and able to identify sales opportunities
- Demonstrates ability to influence others
- Strong verbal and written communication skills
- Process orientated
- Attention to detail and focus on quality and service
- Self-driven and self-motivated
- Excellent interpersonal skills and able to work at all levels
- Knowledge of Cox Automotive policies and processes is desirable
- Able to manage and prioritise workload
- Flexible with the ability to embrace change quickly
- Ability to work in a fast-paced environment and to tight deadlines

**STRICTLY NO AGENCIES PLEASE**:
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's

INDAR

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

  • Senior Cost Accountant

    6 days ago

    Lutterworth, Leicestershire, United Kingdom Hays Senior Finance Full time

    Job SummaryWe are seeking a highly skilled Senior Cost Accountant to join our client's manufacturing team in South Leicestershire. As a key member of the business, you will work closely with the Plant Manager and international cost controller to drive cost savings and improve profitability.Key ResponsibilitiesOwnership of the site's cost accounting,...

  • Account Coordinator

    6 days ago

    Lutterworth, Leicestershire, United Kingdom Cox Automotive Full time

    The Customer Hub at Cox Automotive is responsible for delivering exceptional customer service across our portfolio of products and services. As an Account Coordinator, you will play a crucial role in ensuring the delivery of contractual obligations, including achieving key performance indicators (KPIs), managing day-to-day processes, and reporting...

  • Account Coordinator

    3 days ago

    Lutterworth, Leicestershire, United Kingdom Cox Automotive Full time

    Job SummaryCox Automotive is seeking a highly skilled Account Coordinator to join our team. This role is responsible for providing exceptional customer service to our customers across our portfolio of products and services.Key ResponsibilitiesAdministrative Support: Provide administrative support to both customer and business objectives, ensuring mutually...

  • Account Coordinator

    2 weeks ago

    Lutterworth, Leicestershire, United Kingdom Cox Automotive Full time

    About the RoleThe Customer Hub is responsible for delivering exceptional customer service to Cox Automotive customers across our portfolio of products and services. This includes ensuring full delivery of contractual obligations, achieving key performance indicators (KPIs), and managing day-to-day processes and reporting requirements.Key...

  • Senior Accountant

    2 weeks ago

    Lutterworth, Leicestershire, United Kingdom Paul Mitchell Associates Full time

    Accounts Semi-Senior Role - LutterworthSalary: £25,000 to £30,000Our client, a small friendly firm of Chartered Accountants, is seeking a skilled professional to join their team.Preparation of statutory accounts and VAT returns.Personal tax returns and ad-hoc duties as required.Requirements:AAT qualified at Level 3 (or higher).Knowledge of accountancy...

  • Senior Accountant

    2 weeks ago

    Lutterworth, Leicestershire, United Kingdom fish4.co - Jobboard Full time

    Accounts Semi-Senior - LutterworthSalary: £25,000 to £30,000Our client is a small friendly firm of Chartered Accountants.Preparation of statutory accounts.Preparation of VAT returns and personal tax returns.Assisting with ad-hoc duties as and when required.Requirements:AAT qualified at Level 3 (or higher).Knowledge of accountancy software packages Iris and...

  • Senior Accountant

    6 days ago

    Lutterworth, Leicestershire, United Kingdom Paul Mitchell Associates Full time

    Senior Accountant Role at Paul Mitchell AssociatesWe are seeking a qualified Senior Accountant to join our team in Lutterworth. As a Senior Accountant, you will be responsible for working with a variety of clients, including limited companies, sole traders, LLPs, and partnerships from diverse business sectors.Key Responsibilities:Preparation of statutory...

  • Accounts Semi-Senior

    3 days ago

    Lutterworth, United Kingdom Paul Mitchell Associates Full time

    Accounts Semi-Senior  Lutterworth£25,000 to £30,000Our client is a small friendly firm of Chartered Accountants. Responsibilities of this semi/senior accountant will include:Working with a variety of clients including limited companies, sole traders, LLP's and partnerships from a range of business sectorsPreparation of statutory accounts Preparation of...

  • Accounts Semi-Senior

    3 weeks ago

    Lutterworth, United Kingdom Paul Mitchell Associates Full time

    Accounts Semi-Senior  Lutterworth £25,000 to £30,000 Our client is a small friendly firm of Chartered Accountants. Responsibilities of this semi/senior accountant will include: Working with a variety of clients including limited companies, sole traders, LLP's and partnerships from a range of business sectors Preparation of statutory accounts Preparation...

  • Accounts Semi-Senior

    3 weeks ago

    Lutterworth, United Kingdom CV-Library Full time

    Accounts Semi-Senior  Lutterworth £25,000 to £30,000 Our client is a small friendly firm of Chartered Accountants. Responsibilities of this semi/senior accountant will include: Working with a variety of clients including limited companies, sole traders, LLP's and partnerships from a range of business sectors Preparation of statutory...

  • Accounts Semi-Senior

    3 weeks ago

    Lutterworth, United Kingdom Paul Mitchell Associates Full time

    Accounts Semi-Senior  Lutterworth£25,000 to £30,000Our client is a small friendly firm of Chartered Accountants. Responsibilities of this semi/senior accountant will include:Working with a variety of clients including limited companies, sole traders, LLP's and partnerships from a range of business sectorsPreparation of statutory accounts Preparation of...

  • Senior Account Manager

    3 weeks ago

    Lutterworth, Leicestershire, United Kingdom Culina Group Full time

    Job Title: Senior Account ManagerReporting to the Head of Commercial, the Senior Account Manager will be responsible for strategically developing the relationship and managing profitability of key accounts within the CML network.Key Responsibilities:Develop and implement commercial strategies to retain and grow existing customer base.Build and maintain...

  • Senior Account Manager

    3 weeks ago

    Lutterworth, Leicestershire, United Kingdom Culina Group Full time

    Job Title: Senior Account ManagerReporting to the Head of Commercial, the Senior Account Manager will be responsible for strategically developing the relationship and managing profitability of key accounts within the CML network.Key Responsibilities:Develop and implement commercial strategies to retain and grow existing customer base.Build and maintain...

  • Audit & Accounts Senior

    4 months ago

    Lutterworth, United Kingdom Public Practice Recruitment Ltd Full time

    Audit & Accounts Senior Job Vacancy Does the prospect of a management job with a varied split of audit and accounts sound interesting? Would you like to work for an award winning firm offering contemporary accounting services in Lutterworth? Perhaps a market-beating salary of up to £48,000 sounds like something you would like to know more about? We’re...

  • Senior Account Manager

    1 week ago

    Lutterworth, Leicestershire, United Kingdom Culina Group Full time

    Job Title: Senior Account ManagerJob Summary:We are seeking a highly skilled Senior Account Manager to join our team at Culina Group. As a Senior Account Manager, you will be responsible for developing and maintaining strong relationships with our key clients, driving commercial growth and profitability.Key Responsibilities:Manage the commercial relationship...

  • Accountant

    3 weeks ago

    Lutterworth, United Kingdom CV-Library Full time

    We are recruiting for a Semi-Senior Accountant job opportunity with an accountancy firm based in Lutterworth. The salary is negotiable and will of course depend on experience and qualification level, so is open within reason. The firm have told us they are hiring for 2 candidates for this job opportunity. There is also another opportunity, suited to a...

  • Senior Account Manager

    1 week ago

    Lutterworth, Leicestershire, United Kingdom Culina Group Full time

    Job Title: Senior Account ManagerJob Summary:We are seeking a highly skilled Senior Account Manager to join our team at Culina Group. As a Senior Account Manager, you will be responsible for developing and maintaining strong relationships with our key clients, driving commercial growth and profitability.Key Responsibilities:Manage the commercial relationship...

  • Audit and Accounts Senior Position

    4 weeks ago

    Lutterworth, Leicestershire, United Kingdom Public Practice Recruitment Ltd Full time

    Audit and Accounts Senior Job OpportunityWe are seeking a highly skilled and experienced Audit and Accounts Senior to join our team at Public Practice Recruitment Ltd. As a key member of our team, you will be responsible for supporting the management team with the planning and completion of audits for a diverse portfolio of clients.Key...

  • Senior Account Manager

    1 month ago

    Lutterworth, Leicestershire, United Kingdom Culina Group Full time

    Job Title: Senior Account ManagerReporting to the Head of Commercial, the Senior Account Manager will be responsible for strategically developing the relationship and managing profitability of key accounts within the Culina Group network.Key Responsibilities:Develop and implement commercial strategies to retain and grow existing customer base, ensuring...

  • Senior Account Manager

    4 weeks ago

    Lutterworth, Leicestershire, United Kingdom Culina Group Full time

    Job Title: Senior Account ManagerReporting to the Head of Commercial, the Senior Account Manager will be responsible for strategically developing the relationship and managing profitability of key accounts within the Culina Group network.Key Responsibilities:Develop and implement commercial strategies to retain and grow existing customer base, ensuring...