Customer Service Liaison

1 month ago


Lutterworth, Leicestershire, United Kingdom Cox Automotive Full time

Job Summary

The Customer Hub at Cox Automotive is responsible for delivering exceptional customer service across our portfolio of products and services. As an Account Coordinator, you will play a crucial role in ensuring the delivery of contractual obligations, including achieving key performance indicators (KPIs), managing day-to-day processes, and reporting requirements.

Key Responsibilities

  • Carry out administrative tasks to support customer and business objectives, ensuring the retention of customer relationships.
  • Act as an escalation point for issues raised or observed and support with the resolution.
  • Communicate effectively with internal and external stakeholders.
  • Produce vehicle updates and reports for centralized accounts.
  • Coordinate and monitor movements of vehicles.
  • Compile and distribute internal and external reports.
  • Receive, process, and monitor collection requests from vendors.
  • Maintain and update all systems for centralized accounts.
  • Develop and maintain relationships with internal customers and colleagues.

Requirements

  • Excellent communication and customer service skills.
  • Great interpersonal skills with the ability to build relationships with various internal and external customers.
  • Strong Excel skills and a good working knowledge of Microsoft Office packages.
  • Attention to detail with a focus on quality and service.
  • Demonstrates good business acumen.
  • Self-driven and self-motivated.
  • Excellent interpersonal skills and able to work at all levels.
  • Able to identify sales opportunities.
  • Able to manage and prioritize workload.
  • Flexible with the ability to embrace change quickly.
  • Ability to work in a fast-paced environment and to tight deadlines.


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