Complaints Handler

Due to recent growth and expansion, we are looking for an experienced part-time Complaints Handler to work alongside our clients existing part-time team member in this role as part of their Audit and Complaints Team, based at their Head Office in Lutterworth with opportunities for hybrid working.

**What can I expect to do in the role?**

**This will include**:

- Managing your own caseload of complaints, ensuring all are resolved within regulatory and business requirements whilst being empathetic with customers
- Working effectively with other team members to ensure the delivery of a consistent, responsive and fair outcome to the business and customer
- Operate within own area of accountability, proactively escalating issues and seeking guidance, working closely with other departments to ensure a coordinated approach to complaint resolution.
- Manage and resolve complex customer complaints in a timely and efficient manner.
- Provide excellent customer service, ensuring that all customers are treated fairly and issues are resolved satisfactorily.
- Monitor and report on complaint trends and provide recommendations for improving customer service and complaint handling processes.
- A good understanding of regulatory requirements related to complaint handling.

**Preferred skills and qualifications**:

- You will be comfortable working with a range of IT software including Microsoft packages
- Attention to detail
- You may have an interest in renewable energies and/or sustainable buildings
- Have a ‘Can-Do’ attitude, willing to go the extra mile to provide a positive customer experience
- Pride in your work, looking to improve the customer experience
- A good communicator for verbal and written correspondence
- The ability to maintain good working relationships in a team environment

**About Us...**

**Job Types**: Part-time, Permanent

**Salary**: From £11.80 per hour

**Benefits**:

- Company events
- Company pension
- Flexitime
- Free parking

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Lutterworth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (required)
- Complaint handling: 2 years (preferred)

Work Location: In person

Reference ID: 32083 DM