Patient Transport Liaison Officer

1 month ago


Leicester, Leicester, United Kingdom EMED Group Full time
Job Title: Patient Transport Liaison Officer

We are seeking a highly skilled and experienced Patient Transport Liaison Officer to join our team at EMED Group. As a key member of our operations team, you will play a vital role in ensuring the smooth transportation of patients across our network of hospitals and healthcare facilities.

Key Responsibilities:
  • Develop and maintain effective relationships with hospital staff, patients, and their families to ensure seamless transportation services.
  • Collaborate with operational managers to forecast and manage patient flow, identifying areas for improvement and implementing solutions to optimize transportation services.
  • Provide exceptional customer service, responding to patient inquiries and resolving any issues that may arise during transportation.
  • Work closely with bed managers and EMED managers to ensure effective communication and coordination of patient transportation.
  • Contribute to the development and implementation of policies and procedures to improve patient transportation services.
Requirements:
  • Proven experience in a healthcare or transportation setting, with a strong understanding of patient flow and transportation logistics.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, hospital staff, and other stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer service and patient satisfaction.
  • Valid full (manual) UK driving licence with less than 6 penalty points and physical fitness for patient moving and handling.
What We Offer:
  • A competitive annual salary of £24,258.
  • A permanent, full-time contract with 37.5 hours per week, Monday to Friday.
  • Life Assurance, providing financial peace of mind and protection to the value of £5,000.
  • 24/7 online/telephone GP Consultation and access to prescriptions.
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
  • Unlimited mental health consultations.
  • Unlimited physiotherapy consultations.
  • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
  • Financial guidance re retirement planning, tax savings and state benefits.
  • Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
  • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
  • Refer a Friend recruitment incentive scheme with financial rewards.
  • The EMED foundation, to provide support to colleagues and our local communities.
  • Paid holiday entitlement.
  • Pension Scheme.
  • Blue Light Card.
  • Uniform provided.
  • EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
  • Flu vaccination (through an internal campaign in Autumn/Winter).


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