Family Liaison Officer

6 days ago


Leicester, Leicester, United Kingdom Leicestershire Partnership NHS Trust Full time
Job Overview

Leicestershire Partnership NHS Trust is seeking a highly skilled Family Liaison Officer to support families and loved ones through the challenging process of an investigation into a death or patient safety incident.

The successful candidate will provide comprehensive administration and electronic Trust database records of all contact to support the Corporate Patient Safety Incident Investigators and offer assurances to the Trust executive team and commissioners of LPT services of our commitment to care for families and relatives.

Main Responsibilities
  • Provide compassionate support to newly bereaved and incident-affected individuals, some of whom will be deeply distressed.
  • Manage the interaction of the family in the investigation and close liaison with the Investigating Officer to ensure that families are treated appropriately, professionally, and with respect for their needs.
  • Support investigators to establish and continue family contact if required.
  • Organise and teach others best practice and key skills related to having difficult but open and honest conversations.
  • Brief Directorate, Executive, and Board members regarding feedback from families and loved ones, including delivering regular reports.
Requirements

The ideal candidate will have excellent listening skills, be self-aware of the impact of this role on themselves, and seek and attend professional supervision. They will also be able to handle sensitive information with confidentiality and respect.

We offer a robust induction period, regular supervision, and support, as well as opportunities to progress your career with a structured learning journey.

For more information, please refer to the Information for Applicants document.



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