Patient Transport Liaison Officer
5 days ago
Role Overview
The Patient Transport Liaison Officer will be an integral part of our team at Leicester Hospitals, providing a vital link between hospitals and our operations team. This role will cover various locations, including general, LRI, and Glenfield hospitals, as well as community hospitals.
Main Responsibilities
- Act as the primary point of contact for escalation and patient queries, ensuring effective communication and resolution.
- Collaborate with bed managers and EMED managers to optimize patient flows and resolve operational issues.
- Maintain positive relationships with hospital wards, outpatient units, discharge lounges, and other key stakeholders.
- Contribute to site and bed meetings to understand hospital demands and identify opportunities for improvement.
- Assist operational managers with daily issues and ensure seamless communication between teams.
- Provide on-site presence to foster an integrated approach and ensure the PTLO is a key player in overall patient flow.
- Attend meetings as required and maintain accurate records of discussions and agreements.
Requirements
- Commitment to patient care and well-being.
- Experience working in a healthcare or hospital setting.
- Thorough knowledge of Non-Emergency Patient Transport services.
- Ability to plan, prioritize, and manage workload effectively.
- Excellent communication and influencing skills to build effective relationships with stakeholders.
- Ability to make informed decisions based on impact assessment.
- Hold a full UK driving licence with less than 6 penalty points and be physically fit for patient moving and handling.
What We Offer
- Competitive annual salary: £24,258.
- Permanent, full-time contract.
- Life assurance and 24/7 online/telephone GP consultation.
- Access to prescriptions and unlimited mental health consultations.
- Unlimited physiotherapy consultations.
- Access to legal advice and financial guidance.
- Long Service Recognition Scheme and Values-based Internal Recognition Scheme.
- Refer a Friend recruitment incentive scheme.
- The EMED foundation, providing support to colleagues and local communities.
- Paid holiday entitlement and Pension Scheme.
- Blue Light Card, uniform provided, and EAP (Employee Assistance Programme).
- Flu vaccination through an internal campaign.
About EMED Group
As the largest Patient Transport and Care Partner to the NHS, we strive to develop transport services that improve health and wellbeing in local communities. Our ambition is to provide transport that supports patient care, community support, secure mental health, and medical courier services. We are committed to providing equal opportunities and fostering an inclusive and safe working culture for all.
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