Client Services Liaison
4 weeks ago
Job Title: Client Services Liaison
Job Summary: We are seeking a highly skilled Client Services Liaison to join our team at PPL PRS. As a Client Services Liaison, you will be responsible for managing a high volume of key accounts through inbound and outbound contact, providing an efficient customer-centric service that supports customer retention, revenue generation, and growth.
Key Responsibilities:
- To be knowledgeable about PRS for music, PPL & VPL tariffs which form 'The Music Licence'
- To confidently and efficiently undertake inbound and outbound calls, applying knowledge that leads to accurate licensing through the review of the customers' account, always following quality and compliance standards.
- To deliver an effective first-time resolution to customer queries.
- To respond to email correspondence in relation to customer account amendments and queries in a timely, effective, and efficient manner.
- To accurately record customer information in the CRM system, following quality and compliance standards.
- To problem-solve customer queries and identify when an escalation is required following escalation processes where necessary.
- To achieve all agreed key performance indicators.
- To have the appropriate level of understanding in relation to Music Licensing and Copyright that ensures accurate information is shared with customers, and licensing is applied in accordance with the 'Licencing Operations Guide.'
- To gain the most efficient payment solution for both PPL PRS and the customer.
- To undertake other tasks as reasonably requested.
Requirements:
- Competent in using Microsoft Office, Word, Excel, Outlook, Teams.
- Minimum GCSE's grades 4 or above in English and Maths.
- Written and verbal proficiency in English Language.
- Experience of dealing with customers, either face-to-face or by telephone.
PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.
-
Client Services Liaison
4 weeks ago
Leicester, Leicester, United Kingdom PPL PRS Full timeJob Title: Client Services LiaisonJob Summary: We are seeking a highly skilled Client Services Liaison to manage a high volume of key accounts through inbound and outbound contact, providing an efficient customer-centric service that supports customer retention, revenue generation, and growth.Key Responsibilities:To be knowledgeable about PRS for music, PPL...
-
Client Services Liaison
4 weeks ago
Leicester, Leicester, United Kingdom PPL PRS Full timeWe are seeking a highly skilled Client Services Liaison to join our team at PPL PRS. As a key member of our client services team, you will be responsible for managing a high volume of key accounts through inbound and outbound contact, providing an efficient customer-centric service that supports customer retention, revenue generation, and growth.Key...
-
Customer Service Liaison
2 weeks ago
Leicester, Leicester, United Kingdom Pertemps Bond Full timeJob Title: Customer Service LiaisonAt Pertemps Bond, we're seeking an experienced Customer Service Liaison to join our dynamic team. As a Customer Service Liaison, you will play a crucial role in ensuring the smooth handling of customer orders, from start to finish.Key Responsibilities:Accurate Order Entry: Accurately enter and process customer orders,...
-
Client Services Liaison
4 weeks ago
Leicester, Leicester, United Kingdom PPL PRS Full timeJob SummaryWe are seeking a highly skilled Client Services Advisor to join our team at PPL PRS. As a Client Services Advisor, you will be responsible for managing a high volume of Key Accounts through inbound and outbound contact, providing an efficient customer-centric service that supports customer retention, revenue generation, and growth.Key...
-
Customer Service Liaison
1 week ago
Leicester, Leicester, United Kingdom Beaumont Lodge Medical Practice Full timeJob OverviewWe are seeking a highly motivated individual to join our team as a Customer Service Liaison in a part-time role at Beaumont Lodge Medical Practice.The successful candidate will be required to work mainly between 1pm and Friday, with the possibility of working an occasional Saturday (at an enhanced rate).This is an excellent opportunity for an...
-
Private Client Support Professional
2 weeks ago
Leicester, Leicester, United Kingdom Shakespeare Martineau Full timeJob Role SummaryThe Client Liaison Specialist will act as a trusted intermediary between the Private Client team and their clients, ensuring seamless communication and efficient outcomes. The successful candidate will be responsible for providing administrative support to the team, including liaison with clients, fee earners, and internal teams.Key...
-
Customer Service Liaison
2 weeks ago
Leicester, Leicester, United Kingdom Brook Street NMR Full timeJob DescriptionAs a Customer Service Specialist with Brook Street NMR, you will be responsible for providing exceptional customer service to our clients. Your key duties will include answering customer inquiries, resolving issues, and managing customer accounts.Key Responsibilities:Provide excellent customer service to clients through various communication...
-
Customer Service Liaison
4 weeks ago
Leicester, Leicester, United Kingdom Taylor Higson Full time £45,000We are seeking a highly skilled Account Relationship Manager to join our team at Taylor Higson. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and delivering projects to the highest standard.This is a hybrid role where you will work closely with...
-
Patient Transport Liaison Officer
4 weeks ago
Leicester, Leicester, United Kingdom EMED Group Full timeJob Title: Patient Transport Liaison OfficerJob Summary:We are seeking a highly skilled Patient Transport Liaison Officer to join our team at EMED Group. As a key member of our operations team, you will play a crucial role in bridging the gap between hospitals and our services.Key Responsibilities:Provide liaison and coordination services between hospitals...
-
Residential Property Liaison Specialist
1 day ago
Leicester, Leicester, United Kingdom Ad Warrior Full timeJob DescriptionWe are seeking a skilled Residential Property Liaison Specialist to join our team at Ad Warrior.About the RoleThe successful candidate will play a crucial role in assisting clients in finding their perfect rental properties and ensuring a smooth lettings process from start to finish.Key Responsibilities:Provide exceptional customer service to...
-
Patient Transport Liaison Officer
1 month ago
Leicester, Leicester, United Kingdom EMED Group Full timeJob Title: Patient Transport Liaison OfficerWe are seeking a highly skilled and experienced Patient Transport Liaison Officer to join our team at EMED Group. As a key member of our operations team, you will play a vital role in ensuring the smooth transportation of patients across our network of hospitals and healthcare facilities.Key...
-
Patient Transport Liaison Officer
3 weeks ago
Leicester, Leicester, United Kingdom EMED Group Full time**Job Title:** Patient Transport Liaison Officer**Job Summary:**We are seeking a highly skilled Patient Transport Liaison Officer to join our team at EMED Group.This role is critical in ensuring the smooth operation of patient transport services across our network.As a Patient Transport Liaison Officer, you will be the primary point of contact between...
-
Family Liaison Officer
4 weeks ago
Leicester, Leicester, United Kingdom Leicestershire Partnership NHS Trust Full timeJob OverviewLeicestershire Partnership NHS Trust is seeking a skilled Family Liaison Officer to provide compassionate support to families and loved ones during difficult times. This role involves working closely with investigators to ensure families are treated with respect and professionalism.The ideal candidate will have excellent communication skills and...
-
Family Liaison Officer
3 weeks ago
Leicester, Leicester, United Kingdom Leicestershire Partnership NHS Trust Full timeJob OverviewLeicestershire Partnership NHS Trust is seeking a highly skilled Family Liaison Officer to support families and loved ones through the challenging process of an investigation into a death or patient safety incident.The successful candidate will provide comprehensive administration and electronic Trust database records of all contact to support...
-
Private Client Partner
4 weeks ago
Leicester, Leicester, United Kingdom Synergy Personnel Services Full timeReputation for Excellence: This prestigious Top 40 Law Firm is renowned for its impeccable service, cutting-edge solutions, and deep client relationships. They have a storied history of excellence and innovation in legal practice.Collaborative Environment: Become part of a collaborative and supportive team that values your insights and contributions. This...
-
Guest Service Liaison
3 weeks ago
Leicester, Leicester, United Kingdom RBH Full timeWe are looking for a Guest Service Assistant to join our team at Holiday Inn Express Leicester. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.As a Guest Service Assistant, you will wear many hats, including Guest Service Agent,...
-
Mental Health Practitioner
4 weeks ago
Leicester, Leicester, United Kingdom NHS Full timeAbout the RoleWe are seeking a skilled Band 6 Mental Health Practitioner to join our Criminal Justice Liaison and Diversion Service. As a Mental Health Practitioner, you will have clinical responsibilities across the service and be able to supervise junior staff.The successful applicant will be required to apply for Leicestershire Police vetting clearance...
-
Senior Private Client Solicitor
4 weeks ago
Leicester, Leicester, United Kingdom Synergy Personnel Services Full timeAre you a seasoned legal professional seeking a challenging opportunity to lead and expand a thriving Private Client Practice? We invite you to explore this unique chance to join a prestigious Top 40 Law Firm as a Family Law Partner.Why Synergy Personnel Services?We offer a highly competitive compensation package, including benefits and career development,...
-
Customer Service Liaison
4 weeks ago
Leicester, Leicester, United Kingdom STERIS Full timeAt STERIS, we strive to create a healthier and safer world by providing innovative solutions to our customers. As a Sales Support Co-ordinator, you will play a vital role in supporting our Customer Operations teams and driving business growth by delivering exceptional customer service.Key Responsibilities Answering customer inquiries and resolving issues in...
-
Customer Service Liaison
2 weeks ago
Leicester, Leicester, United Kingdom STERIS Full timeRole OverviewThe Sales Support Coordinator plays a pivotal role in the success of our Customer Operations teams by providing exceptional service to our customers. This position focuses on delivering outstanding care to our customers by handling all pre-sales customer inquiries for our Endoscopy consumable products.Key ResponsibilitiesRespond to incoming...