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Customer Service Liaison

2 months ago

Leicester, Leicester, United Kingdom STERIS Full time

Role Overview

The Sales Support Coordinator plays a pivotal role in the success of our Customer Operations teams by providing exceptional service to our customers. This position focuses on delivering outstanding care to our customers by handling all pre-sales customer inquiries for our Endoscopy consumable products.

Key Responsibilities

  • Respond to incoming customer calls, emails, or other inquiries in a timely and professional manner.
  • Investigate and resolve customer complaints promptly and efficiently.
  • Support the Order entry team by providing updates on customer orders and collaborating with them on any customer issues.
  • Update CRM records with customer interactions and account manager updates.
  • Create quotations and sales offers for customers requesting pricing and availability information.
  • Participate in marketing campaigns by making follow-up calls and emails to customers.
  • Review sales data to identify target opportunities for our account managers and analyze customer spend patterns.
  • Contribute to continuous improvement initiatives to enhance our service delivery to customers.

Requirements

  • Two years of customer service experience.
  • Experience working with Sales teams.
  • Proficiency in Microsoft Office applications.
  • Excellent written and verbal communication skills, with fluency in English essential.
  • A self-motivated team player with a flexible attitude, able to organize tasks and meet deadlines.
  • A working knowledge of Oracle is an advantage.

Equal Opportunities

STERIS plc is an equal opportunities employer, committed to providing employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation, or any other protected characteristic as defined by UK employment law.

STERIS is a leading global provider of products and services that support patient care, with a focus on infection prevention. We strive to create a healthier and safer world by providing innovative healthcare, life sciences, and dental solutions.