Support Services Assistant and Liaison Officer

7 days ago


Leicester, Leicester, United Kingdom Avature Full time

This is an excellent opportunity for a Support Services Assistant and Liaison Officer to join our team at Maximus.

You will be responsible for delivering exceptional customer service and support to our service users, working closely with various organisations from charity, third sector and government sectors.

  • Job Description
  • Assist with the provision of a telephone and multi-channel support service, responding to customer queries and concerns in a professional and timely manner.

The ideal candidate will have strong interpersonal and communication skills, be able to work effectively in a team environment and maintain accurate records, ensuring data integrity.

  • Key Responsibilities:
  • Provide customer-focused support and guidance to service users, responding to their queries and concerns in a professional and timely manner.
  • Maintain accurate and up-to-date records, ensuring data quality and integrity.
  • Contribute to the overall success of the team by achieving Service Level Agreements (SLA's) and collaborating with colleagues.

The estimated salary for this role is £22,000 - £32,000 per annum, depending on experience and qualifications.



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