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Customer Service Liaison

1 month ago

Leicester, Leicester, United Kingdom STERIS Full time

At STERIS, we strive to create a healthier and safer world by providing innovative solutions to our customers. As a Sales Support Co-ordinator, you will play a vital role in supporting our Customer Operations teams and driving business growth by delivering exceptional customer service.

Key Responsibilities

Answering customer inquiries and resolving issues in a timely and professional manner
Collaborating with the Order entry team to provide updates on customer orders and resolving any issues that may arise
Investigating and responding to customer complaints in a courteous and efficient manner
Supporting marketing campaigns by making follow-up calls and emails to customers
Reviewing sales data to identify target opportunities for our account managers
Participating in continuous improvement activities to enhance our service to customers

Requirements

2 years of customer service experience
Experience working with sales teams
Highly computer literate across Microsoft Office applications
Effective written and verbal communication skills, with fluency in English
Self-motivated team worker with a flexible attitude and ability to organize tasks and work to deadlines