Account Manager/Customer Service Liaison

4 weeks ago


Leicester, Leicester, United Kingdom Office Angels Full time

We are seeking a skilled Account Manager/Customer Service Advisor to join our team in the City Centre. This role offers a unique opportunity to work in a friendly environment with free parking, a bonus, 25 days holiday plus Bank Holidays, a pension, and your Birthday off.

The successful candidate will be responsible for conducting service review meetings, collaborating with the team on recording and collating data, and monitoring performance for review in line with service level agreements. They will also ensure timely review meetings are held and responded to, manage single and multi-asset moves, and provide quotes to meet the 'time to respond' turnaround agreed.

Key responsibilities include:

  1. Conducting service review meetings to monitor performance and identify areas for improvement.
  2. Collaborating with the team to record and collate data, and monitor performance for review in line with service level agreements.
  3. Ensuring timely review meetings are held and responded to.
  4. Managing single and multi-asset moves, scheduling, and assigning crews based on skills, competency, and experience.
  5. Providing quotes to meet the 'time to respond' turnaround agreed.
  6. Monitoring quotes to conversion.
  7. Planning routes effectively to maximize crew capacity and resource availability.
  8. Responding to escalations, aborted works, cancellations, and re-routing.
  9. Collaborating with crews on best alternative routes, diversions, and re-routing.
  10. Forward planning scheduling with the team.

As a valued member of our team, you will have the opportunity to work in a supportive environment with a bonus, 25 days holiday plus Bank Holidays, a pension, and your Birthday off.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.



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