Customer Service Expert

1 month ago


Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

At Otis, we're committed to delivering exceptional service to our customers. As a Customer Service Advisor, you'll be the face of our company, providing top-notch support to our clients. Your role will be to build and maintain strong relationships with our key account clients, ensuring their needs are met and exceeded.


You'll work closely with our account team to provide additional support, ensuring that relevant information is updated on our business systems. Your goal will be to ensure that customer helpdesks and designated points of contact are kept updated throughout, and that client web portals are updated with the latest information.


You'll also be responsible for submitting quotations through web portals where required, and supporting the closure of insurance reports through client systems and web portals. Additionally, you'll provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system.


You'll work closely with our Account managers to support customer meetings and provide relevant information as required. You'll also provide extensive updates on any shutdown units and keep customers fully informed of progress.


To be successful in this role, you'll need strong communication skills, both verbally and written. You'll have proven experience dealing with a high workload, able to work both proactively and reactively to resolve external complaints. You'll have great customer services skills, gained within the hospitality or retail sectors, and a 'right first time' mentality, looking to go above and beyond to rectify technical issues.


You'll demonstrate confidence and proficiency in using various computer applications and tools. You'll be part of a diverse, global team with a proven legacy of innovation, committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.


We provide opportunities, training, and resources to build leadership and capabilities in Sales, Field, Engineering and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.


We're guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you'd like to learn more about environmental, social and governance (ESG) at Otis, click here.


Become a part of the Otis team and help us build what's next.



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