Energy Expert Sales and Service Representative

6 days ago


Leicester, Leicester, United Kingdom Utilita Energy Full time

Job Overview

We are seeking an energetic and solutions-focused individual to join our Leicester Retail Hub as an Energy Expert Sales and Service Representative.

About Us

At Utilita Energy, we pride ourselves on being the energy company of choice for over 800,000 homes across the UK. Our customers enjoy more visibility and control of their energy usage thanks to our award-winning app and smart meters.

Key Responsibilities

  • Provide exceptional customer service through face-to-face interactions, live chat, and phone support.
  • Tackle customer inquiries head-on using our in-house CRM system.
  • Sell our fantastic products to those who need them, meeting sales targets.
  • Collaborate with local charities and organisations to make a positive impact in the community.
  • Seamlessly switch between different customer contact channels.

Requirements

To succeed in this role, you will be a positive and solution-focused individual with a can-do attitude. Previous experience in a customer-focused role is advantageous but not essential. We offer training programs to ensure you have all the knowledge and tools to support our customers.

Benefits

  • A competitive salary range of £25,272 (Pro-Rata) & £12,636 based on 20 hours per week.
  • A bonus scheme tied to our core values: Smart, Fairness, and Sustainability.
  • Career progression opportunities through training or clear pathways.
  • Time off: 25 days annual leave plus bank holidays.
  • Wellbeing support through our partnered Unmind App.
  • Exclusive packages for home Sky TV and broadband.
  • Paid volunteering day every year.
  • Giving back to the community through fundraising opportunities.
  • Death in service benefit: three times your annual salary.
  • Pension contribution: 4% of your salary when you contribute 5%.

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