Global Customer Service Expert

4 weeks ago


Leicester, Leicester, United Kingdom NEXT Full time

Company Overview:

NEXT Online is a leading international e-commerce company, delivering exceptional service to customers across 130 countries.

Salary:

£13.46 per hour with the possibility of up to 20% performance-related bonus and enhanced pay for consistently meeting KPI targets.

Job Description:

As an International Language Advisor at NEXT Online, you will provide top-notch customer support through inbound and outbound calls, emails, and chats while navigating our computer systems.

You will leverage your excellent communication skills to build trust with customers and truly understand their needs.

Using your keen eye for detail and problem-solving mindset, you'll communicate the best course of action to resolve customer queries fully and effectively.

Required Skills and Qualifications:

  • Previous experience in customer service, preferably within a call centre or customer-facing environment
  • Excellent communication skills with the ability to communicate confidently, clearly, and friendly in a fast-paced environment
  • Fluency in English and Turkish spoken and written
  • Good literacy and numeracy skills

Benefits:

As an International Language Advisor, you will be part of a dynamic team that fosters growth and collaboration in a welcoming and vibrant atmosphere.

Our brand-new site in Leicester offers convenient access to the city centre, a modern restaurant, games room, coaching rooms, and a dedicated learning and development hub.

What's Next:

Press the apply button now to start your application process. We will consider your skills and experience based on your CV and application. If you match our criteria, we will be in touch regarding the next steps.


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