Customer Service Expert for International Transactions

2 weeks ago


Leicester, Leicester, United Kingdom Travelex Deutschland Gmbh Full time
About This Opportunity

We are seeking a talented and experienced Bureau Manager to lead our team at Tesco Travel Money in Leicester. As a key member of our team, you will be responsible for managing a team of Travel Service Partners, ensuring they deliver exceptional customer service and achieve high levels of customer satisfaction.

The successful candidate will have excellent communication and leadership skills, with the ability to motivate and develop their team members. They will also be responsible for implementing best practices and regulatory standards, while maintaining operational compliance and efficiency.

With a strong focus on customer experience, you will work closely with customers to understand their needs and provide personalized solutions. You will also be responsible for processing daily online FX requests and deliveries, utilizing your keen eye for detail.

As a Bureau Manager, you will play a critical role in driving business growth and achieving key performance goals. You will be expected to deliver results-oriented performance, with a focus on procedural, operational, and customer-focused objectives.

This is an exciting opportunity to join a dynamic team and contribute to the success of Travelex Deutschland GmbH. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:

  • Manage a team of Travel Service Partners to deliver exceptional customer service and achieve high levels of customer satisfaction
  • Implement best practices and regulatory standards, while maintaining operational compliance and efficiency
  • Process daily online FX requests and deliveries, utilizing your keen eye for detail
  • Drive business growth and achieve key performance goals, with a focus on procedural, operational, and customer-focused objectives
  • Develop and implement effective strategies to improve customer experience and increase sales

What We Offer:

  • A competitive salary of £27,105 per annum, plus the opportunity to earn a monthly bonus for hitting targets
  • A comprehensive benefits package, including a pension with Scottish Widows and employee wellness programs
  • The chance to work in a fast-paced environment, with opportunities for career advancement and professional development
  • A flexible working schedule, with the option to work various shifts between Monday and Sunday


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