Customer Service Representative

4 weeks ago


Leicester, Leicester, United Kingdom Severn Trent Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a Customer Advisor, you will be responsible for providing exceptional customer service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities

  • Provide customer service to our customers via phone, email, and other communication channels.
  • Resolve customer queries and concerns in a timely and professional manner.
  • Work collaboratively with other teams to ensure seamless customer experience.
  • Continuously improve customer service processes and procedures to ensure high-quality service delivery.
  • Meet and exceed customer satisfaction targets.

What We Offer

We offer a competitive salary, excellent benefits package, and opportunities for career growth and development. Our team is passionate about delivering exceptional customer service, and we are looking for someone who shares our values and commitment to excellence.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively with other teams.
  • Commitment to delivering exceptional customer service.

Working with Us

At Severn Trent, we are committed to delivering exceptional customer service and making a positive impact on our customers' lives. We are a dynamic and innovative company that values diversity, inclusion, and employee well-being. If you are passionate about customer service and want to join a team that is dedicated to excellence, we encourage you to apply for this role.



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