Customer Service Representative

1 month ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you have a knack for understanding customer needs and providing tailored solutions? We're seeking a skilled Customer Service Representative to join our team at Hastings Direct.

Key Responsibilities:

  • Handle inbound chats from customers regarding policy inquiries and changes
  • Provide accurate and empathetic support to resolve customer complaints
  • Meet quality, efficiency, and satisfaction standards
  • Collaborate with colleagues to achieve team goals

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Hybrid working arrangement with flexible hours
  • Access to cutting-edge technology and training
  • A supportive and diverse team environment

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other relevant software

How to Apply:

If you're a motivated and customer-focused individual looking for a new challenge, please submit your application. We can't wait to hear from you



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