Customer Service Representative

2 days ago

Leicester, Leicester, United Kingdom Severn Trent Full time

About You

We are looking for a Customer Service Representative to join our team at Severn Trent.

You will be working in our contact centre in Leicester, and will be responsible for delivering exceptional customer service to our customers.

As a Customer Service Representative, you will be the first point of contact for many of our customers, and will be responsible for resolving their queries and issues in a timely and professional manner.

You will be working in a fast-paced environment, and will need to be able to think on your feet and make decisions quickly.

However, you will also have the support of your colleagues and our training team, who will help you to develop the skills and knowledge you need to succeed in this role.

About the Role

As a Customer Service Representative, you will be responsible for:

  • Providing exceptional customer service to our customers
  • Resolving customer queries and issues in a timely and professional manner
  • Working in a fast-paced environment and thinking on your feet
  • Developing and maintaining relationships with our customers
  • Contributing to the growth and development of our team

What We Offer

We offer a range of benefits to our employees, including:

  • A competitive salary of £, per annum
  • Days holiday + bank holidays (and the ability to buy/sell up to days per year)
  • Annual bonus scheme (of up to £, per annum based on company performance)
  • Leading pension scheme – we will double your contribution (up to % when you contribute ;
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • Dedicated training and development with our 'Academy'
  • Electric vehicle scheme and retail offers
  • Family friendly policies (including, a year off fully paid maternity and adoption leave)
  • Two volunteering days per year

About Us

We are Severn Trent, a leading water and waste company in the UK. We are committed to providing exceptional customer service and to making a positive difference in the communities we serve.

We are proud to be a responsible business, and to be a leader in our industry. We are committed to reducing our environmental impact, and to making a positive contribution to the communities we serve.

We are a diverse and inclusive employer, and we welcome applications from candidates from all backgrounds. We are committed to creating a workplace that is inclusive and respectful, and to providing equal opportunities for all employees.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this role today.

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