Customer Service Representative

4 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Delivering Exceptional Customer Service

We are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with a memorable experience when they notify us of their claim.

Key Responsibilities:

  • Provide exceptional customer service to our customers, ensuring their needs are met and their concerns are addressed.
  • Make effective commercial decisions, treating every pound as your own.
  • Actively listen to customers, capturing detailed accounts of their claims.
  • Establish liability quickly, ensuring our customers are safe and supported at all times.
  • Help customers reach the right outcome first time and every time.

What We Offer:

As a Customer Service Representative at Hastings Direct, you will have the opportunity to develop your skills and knowledge, working in a dynamic and supportive team environment. You will receive comprehensive training, including product knowledge and handling complaints, and will have the chance to work with a range of customers, developing your communication and problem-solving skills.

Benefits:

  • Up to 5% annual discretionary bonus
  • Hybrid working (1 day per week in the office with the option to do more depending on your preference)
  • A fantastic open-plan modern office
  • We promote a relaxed, friendly, and diverse working environment
  • 'Harry's' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
  • 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  • Pension match up to 10% of your salary
  • Life insurance (4 x base salary)
  • Discounted Hastings Direct products
  • Discounts & cashback with well-known retailers
  • Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
  • Refer a friend scheme - earn £500 for every friend you refer
  • We will provide you with all the tech that you need Including a brand-new Microsoft Surface laptop


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