Customer Service Representative
4 weeks ago
Delivering Exceptional Customer Service
We are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with a memorable experience when they notify us of their claim.
Key Responsibilities:
- Provide exceptional customer service to our customers, ensuring their needs are met and their concerns are addressed.
- Make effective commercial decisions, treating every pound as your own.
- Actively listen to customers, capturing detailed accounts of their claims.
- Establish liability quickly, ensuring our customers are safe and supported at all times.
- Help customers reach the right outcome first time and every time.
What We Offer:
As a Customer Service Representative at Hastings Direct, you will have the opportunity to develop your skills and knowledge, working in a dynamic and supportive team environment. You will receive comprehensive training, including product knowledge and handling complaints, and will have the chance to work with a range of customers, developing your communication and problem-solving skills.
Benefits:
- Up to 5% annual discretionary bonus
- Hybrid working (1 day per week in the office with the option to do more depending on your preference)
- A fantastic open-plan modern office
- We promote a relaxed, friendly, and diverse working environment
- 'Harry's' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Pension match up to 10% of your salary
- Life insurance (4 x base salary)
- Discounted Hastings Direct products
- Discounts & cashback with well-known retailers
- Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
- Refer a friend scheme - earn £500 for every friend you refer
- We will provide you with all the tech that you need Including a brand-new Microsoft Surface laptop
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