Customer Service Representative

4 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

About the Role:

As a Customer Service Representative at Hastings Direct, you will play a vital role in delivering exceptional customer experiences. You will be handling inbound calls from customers who are interested in our policies or wish to make changes to their existing ones. Your primary responsibility will be to understand the customer's needs, explain the options, and provide them with the right policy every time. You will also deal with any complaints in a professional and empathetic manner, escalating them if necessary. To succeed in this role, you will need to be adaptable, resilient, and motivated, with excellent communication and problem-solving skills.

Key Responsibilities:

Handle inbound calls from customers with a high level of professionalism and empathy
Understand customer needs and provide them with the right policy solutions
Deal with customer complaints in a timely and effective manner
Work collaboratively with colleagues to achieve team goals and objectives
Continuously develop and improve your knowledge of our products and services

What We Offer:

At Hastings Direct, we are committed to providing our employees with a supportive and inclusive work environment. As a Customer Service Representative, you will have access to a range of benefits, including hybrid working, a fantastic open-plan office, and a comprehensive training program. You will also have the opportunity to develop your skills and knowledge, with regular assessments and feedback from your team leader and colleagues.

Benefits:

Hybrid working (1 day per week in the office with the option to do more depending on your preference)
Fantastic open-plan office
Comprehensive training program
Regular assessments and feedback from your team leader and colleagues
Opportunity to develop your skills and knowledge
Access to a range of benefits, including life insurance, pension scheme, and discounted Hastings Direct products



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