Customer Service Representative

3 weeks ago


Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Otis. As a Customer Service Representative, you will be the primary interface between our internal and external customers, providing exceptional service and support to ensure customer satisfaction.

Key Responsibilities

  • Receive and adjudicate emergency breakdown calls
  • Ensure all customer and mechanic questions are dealt with promptly and efficiently
  • Update Otis Business Systems with specific, accurate information

Requirements

  • Passionate about excellent customer service
  • Excellent written and verbal communication skills
  • Team-player with ability to work under pressure to deliver business commitments

What We Offer

  • Long-term employment contract with a global industry leader
  • Remuneration in accordance with local standards
  • Opportunities for growth and development

We will train you intensively in technology, processes, and soft skills, and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role and build a career at Otis.

Join Our Team

At Otis, we put people at the center of everything we do. We are guided by our values of Safety, Ethics, and Quality. If you would like to learn more about our company culture and values, please click on the link below.

Learn More



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