Customer Service Representative

17 hours ago

Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Macildowie Recruitment and Retention. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and candidates.

Key Responsibilities:
  • Answering telephone calls from customers, potential customers, and field engineers in a friendly and helpful manner
  • Setting up or cancelling maintenance on customer records as needed
  • Amending company computer records accurately, including correct completion of notes, sales invoices, and new occupier letters
  • Raising and amending engineers' visits and callouts as necessary in an efficient and accurate manner
  • Ensuring all engineers are emailed their work before the end of each working day
  • Making entries and amendments as appropriate in the company's computerised record systems
  • Placing orders for materials in a timely and accurate way
  • Taking customer credit card payments when necessary and recording the details accurately
  • Prompt and accurate filing of the office's paperwork
  • Carrying out mail room duties as needed
Requirements:
  • Strong customer service skills and excellent communication skills
  • Administration skills and the ability to multitask
  • Previous experience in a similar role is an advantage, but not essential

Please note that your home postcode is required on your CV when applying, as our recruitment technology uses this to ensure your CV is reviewed by the relevant consultant for the relevant job in the relevant geography.

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