Family Liaison Officer
2 weeks ago
Leicestershire Partnership NHS Trust is seeking a highly skilled Family Liaison Officer to provide compassionate support to families and loved ones during difficult times. As a key member of our team, you will play a vital role in ensuring that families receive the support and care they need during investigations into patient safety incidents.
The successful candidate will be responsible for providing comprehensive administration and electronic Trust database records of all contact to support the Corporate Patient Safety Incident Investigators. They will also be expected to report to and attend relevant meetings to share factual reports, case studies, and best practice guidance to enable the Trust to improve its communication and engagement with families.
As a Family Liaison Officer, you will have the opportunity to work closely with Senior Nurses and Clinicians, patient safety colleagues, trust-wide investigators, and directorate colleagues to develop and implement effective strategies for supporting families and loved ones. You will also contribute to the leadership of the patient safety agenda across the organisation, working closely with the Head's of Nursing, Patient Safety Specialists, Lead Nurse for Patient Safety, informatics colleagues, incidents team, patient experience, and communications teams.
We offer a range of benefits, including a generous pension contribution and holiday allowance, free onsite parking, and access to a wide range of additional benefits. If you are a motivated and compassionate individual who is passionate about providing excellent patient care, we encourage you to apply for this exciting opportunity.
- Key Responsibilities:
- Provide compassionate support to families and loved ones during investigations into patient safety incidents
- Develop and implement effective strategies for supporting families and loved ones
- Contribute to the leadership of the patient safety agenda across the organisation
- Work closely with Senior Nurses and Clinicians, patient safety colleagues, trust-wide investigators, and directorate colleagues
Requirements:
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong administrative and organisational skills
- Ability to maintain confidentiality and handle sensitive information
What We Offer:
- Generous pension contribution and holiday allowance
- Free onsite parking
- Access to a wide range of additional benefits
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