Front Desk Associate

2 weeks ago

South Cerney, Gloucestershire, United Kingdom De Vere Full time
Receptionist Role at De Vere

We are seeking a skilled and friendly Receptionist to join our team at De Vere Cotswold Water Park. As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is memorable.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and efficient manner.
  • Manage guest arrivals and departures, handling check-ins and check-outs, and resolving any issues that may arise.
  • Process payments and handle cash transactions, maintaining accurate records and adhering to company policies.
  • Communicate effectively with colleagues and management, sharing information and collaborating to ensure seamless service delivery.
  • Stay up-to-date with company policies, procedures, and promotions, providing guests with accurate information and making recommendations as needed.
Requirements:
  • Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
  • Effective communication skills and the ability to build strong relationships with colleagues and guests.
  • Punctuality and good personal presentation.
  • Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
Benefits:
  • Competitive hourly rate of £11.65.
  • Free meals on duty in our colleague dining facilities.
  • Complimentary use of the Leisure Club facilities, saving you money on costly gym memberships.
  • An extra paid day off for your birthday, along with a £20 love to shop voucher.
  • Varied shift patterns and contracts available to suit your lifestyle.
  • An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
  • Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
  • 28 days holiday each year (increasing annually up to 33 days).
  • Venue closure over the Christmas period allowing you time off to enjoy the festive season.
  • Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
  • Excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
  • Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
  • Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
  • Monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
  • Subsidised travel options to support your journey to or from work.
  • Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
  • Company Life Assurance scheme, ensuring financial security for your loved ones.

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