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Front Desk Associate

2 months ago

South Cerney, Gloucestershire, United Kingdom De Vere Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at De Vere. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, handling guest requests efficiently, and ensuring a memorable experience for our guests.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Handle guest inquiries and resolve issues in a fair and courteous manner.
  • Collaborate with other team members to ensure seamless service delivery and maintain a high level of guest satisfaction.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.

Requirements:

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Punctuality and good personal presentation, with a focus on maintaining a clean and organized workspace.
  • Proficiency in using IT software, with familiarity with Opera or similar systems an advantage.

Benefits:

  • Competitive hourly rate of £11.65.
  • Free meals on duty in our colleague dining facilities.
  • Complimentary use of the Leisure Club facilities, saving you money on costly gym memberships.
  • An extra paid day off for your birthday, along with a £20 love to shop voucher.
  • Varied shift patterns and contracts available to suit your lifestyle.
  • An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
  • Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
  • 28 days holiday each year (increasing annually up to 33 days).
  • Venue closure over the Christmas period allowing you time off to enjoy the festive season.
  • Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
  • Excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
  • Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
  • Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
  • Monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
  • Subsidised travel options to support your journey to or from work.
  • Supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
  • Company Life Assurance scheme, ensuring financial security for your loved ones.