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Front Desk Associate

1 month ago


South London, United Kingdom DoubleTree by Hilton London Chelsea Full time

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at DoubleTree by Hilton London Chelsea. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling check-in and check-out procedures, and ensuring a smooth and efficient front office experience.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Handle check-in and check-out procedures, including processing payments and issuing room keys.
  • Ensure that the front office area is clean and tidy, and that all necessary equipment and supplies are available.
  • Assist with room assignments, including allocating rooms to guests and ensuring that all rooms are prepared for occupancy.
  • Process guest requests, including requests for extra towels, pillows, and other amenities.
  • Work closely with the Front Office Manager and other team members to ensure that the front office is running smoothly and efficiently.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills, including proficiency in hotel property management systems.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • High school diploma or equivalent required.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and training opportunities.
  • A fun and supportive team environment.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to [insert contact information].