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Front Desk Associate
2 months ago
Job Summary
The Chelsea Harbour Hotel is seeking a highly skilled and experienced Front Desk Associate to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring that all activities and tasks of the front desk are completed according to standards.
Key Responsibilities
- To ensure that all guests receive warm and courteous service upon check-in and check-out.
- To coordinate guest requests with other departments in a timely manner.
- To handle all cashier transactions accurately and according to hotel standards.
- To attend to all callers quickly and politely, answering all calls within the 3rd ring and according to The Chelsea Harbour Service Culture Standard.
- To be knowledgeable in the operation of all equipment in the Switchboard, of the hotel facilities, daily events, and all fire and emergency procedures.
- To communicate with all members of staff, developing a good working relationship.
Essential Skills
- Ability to operate a telephone switchboard.
- Familiarity with Microsoft Office and Opera System.
- Good telephone manners and excellent oral and written communication abilities.
- Customer service experience.
- Multitasking and prioritizing.
Benefits
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Apprenticeship/Placement opportunities.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- Uniform (Laundry / Dry Cleaning for Uniform).
- Meals Provided on Duty.
- Length of Service related holiday scheme.
- Employee Discounted Accommodation and F&B.
- Life Assurance.
- Recommend a Friend Scheme.
About the Hotel
The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina. Our hotel offers spacious and elegantly furnished luxury suites, with four spectacular penthouse suites offering panoramic views across London from their spacious roof terraces. Our leisure facilities include the Blue Harbour Health Club and Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
