Front Desk Associate
1 day ago
Summary
Front Desk Associate
About the Role
As a Front Desk Associate at Hyatt Regency London – The Churchill, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm welcome to our hotel. You will be responsible for managing the front desk, handling guest inquiries, and resolving any issues that may arise during their stay.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk, handling guest check-ins, check-outs, and room assignments.
- Process guest payments, handle cash and credit transactions, and maintain accurate records.
- Respond to guest inquiries, provide information about hotel services and amenities, and resolve any issues that may arise.
- Work collaboratively with other hotel departments to ensure seamless service delivery.
- Participate in ongoing training and development to enhance your skills and knowledge.
What We Offer
As a Front Desk Associate at Hyatt Regency London – The Churchill, you will enjoy a range of benefits, including:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Free meals on duty and discounted hotel stays.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
About Us
Hyatt Regency London – The Churchill is a 4-star hotel located in the heart of London's West End, offering 440 sophisticated guestrooms and 11 distinctive meeting spaces. We are committed to providing exceptional service and creating memorable experiences for our guests.
Join Our Team
At Hyatt, we believe that hospitality is more than just a job – it's a career for people who care. If you are passionate about delivering exceptional service and creating memorable experiences for our guests, we would love to hear from you.
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