Front Desk Associate

4 weeks ago


London, Greater London, United Kingdom Red Carnation Hotels Full time

Front Desk Associate

We are seeking a skilled Front Desk Associate to join our team at Red Carnation Hotels. As a Front Desk Associate, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Check in and out guests while providing outstanding levels of service.
  • Manage requests and create memorable experiences for our guests.
  • Compile guests accounts and fulfill administrative duties.

What We Offer:

  • Professional training and development opportunities.
  • Recommend friend and family bonus scheme worth up to £600.
  • Free meals on duty.
  • Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets.
  • Complimentary uniform and dry cleaning services.
  • Holiday allowance increasing with length of service up to 25 days.
  • Two paid volunteering days each year.
  • Free access to Employee Assistance Programme.
  • Hotel based recognition incentive (Employee of the month up to £200).
  • Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally.
  • Staff Appreciation Party and other Employee Recognition Events.

About Us:

Red Carnation Hotels is a family-owned hotelier business with 18 stunning properties all over the world. We have won numerous awards, including Best Employer and Sustainable Business at the Cateys. We are proud of our commitment to developing our staff and have won the Princess Royal Training Award for the third time.

The Milestone Hotel and Residences, part of the Red Carnation Hotel Collection, is a beautiful five-star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, Cheneston's Restaurant (2 Rosettes) and unique Stables Bar.



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