Front Desk Associate

1 week ago

London, Greater London, United Kingdom AccorHotel Full time

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at AccorHotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.

Key Responsibilities

  • Provide warm and welcoming service to all guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Handle guest requests and feedback, escalating any issues to the relevant departments as necessary.
  • Process payments and handle financial transactions, maintaining accurate records and adhering to company policies.
  • Collaborate with other teams to ensure seamless communication and a high level of service delivery.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with company policies and procedures.

Requirements

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work varied shifts, including evenings, weekends, and public holidays.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading hospitality brand.

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