Front Desk Associate
4 weeks ago
Job Summary
We are seeking a skilled and friendly Front Desk Associate to join our team at Accor. As a key member of our front-desk team, you will be responsible for ensuring our guests have a memorable experience with us.
Key Responsibilities
- Welcome guests and take care of them from their arrival through to departure
- Contribute to guests' permanent satisfaction by providing high quality services throughout their stay
- Help encourage customer loyalty by building friendly, personalized relationships
- Anticipate guests' needs and take them into consideration
- Complete all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Handle phone calls and emails
- Pass information on as necessary to other departments and to other members of the front-desk team
- Work bar shifts and Breakfasts as per business needs
Requirements
- Previous experience in a similar role is preferable
- Friendly, approachable with excellent customer service skills
- Flexibility in working hours essential
- Basic IT skills
- Full training provided
Benefits
- Hotel and food & beverage discounts in Accor properties globally
- Discounts with key partners (e.g. Europcar, Emirates, Eurostar)
- 3 free weekend breaks per year in the UK
- Pension
Job Type
Zero hours contract
Salary
£13.16 per hour
Benefits
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Schedule
7.80 hour shift
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