Front Desk Associate

4 weeks ago


London, Greater London, United Kingdom Accor Full time

Job Summary

We are seeking a skilled and friendly Front Desk Associate to join our team at Accor. As a key member of our front-desk team, you will be responsible for ensuring our guests have a memorable experience with us.

Key Responsibilities

  • Welcome guests and take care of them from their arrival through to departure
  • Contribute to guests' permanent satisfaction by providing high quality services throughout their stay
  • Help encourage customer loyalty by building friendly, personalized relationships
  • Anticipate guests' needs and take them into consideration
  • Complete all tasks linked to the guest's arrival and departure in compliance with internal procedures
  • Handle phone calls and emails
  • Pass information on as necessary to other departments and to other members of the front-desk team
  • Work bar shifts and Breakfasts as per business needs

Requirements

  • Previous experience in a similar role is preferable
  • Friendly, approachable with excellent customer service skills
  • Flexibility in working hours essential
  • Basic IT skills
  • Full training provided

Benefits

  • Hotel and food & beverage discounts in Accor properties globally
  • Discounts with key partners (e.g. Europcar, Emirates, Eurostar)
  • 3 free weekend breaks per year in the UK
  • Pension

Job Type

Zero hours contract

Salary

£13.16 per hour

Benefits

  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • On-site parking
  • Referral programme

Schedule

7.80 hour shift



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