Front Desk Coordinator

4 days ago

South West London, United Kingdom Great Scotland Yard Full time

Job Summary:

We are seeking a highly skilled and organized Front Desk Coordinator to join our team at Great Scotland Yard Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Front Desk Operations: Manage the front desk, handle guest check-ins and check-outs, and respond to guest inquiries in a timely and professional manner.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise.
  • Administrative Tasks: Perform administrative tasks such as data entry, filing, and other duties as assigned.
  • Team Collaboration: Work closely with the front office team to ensure seamless communication and a high level of service delivery.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Problem-Solving Skills: Possess strong problem-solving skills, with the ability to think critically and resolve issues in a timely and professional manner.
  • Teamwork: Demonstrate a strong commitment to teamwork, with the ability to work collaboratively with colleagues to achieve common goals.

About Great Scotland Yard Hotel:

Great Scotland Yard Hotel is a luxurious hotel located in the heart of London. We offer a unique and personalized experience to our guests, with a focus on exceptional service and attention to detail.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the hotel.
  • Collaborative Team Environment: A collaborative and supportive team environment.

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