Front Desk Associate
7 days ago
About the Role:
We are seeking a skilled and friendly Receptionist to join our team at De Vere Cotswold Water Park. As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is memorable.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their needs and requests in a timely and efficient manner.
- Manage the front desk, handling check-ins, check-outs, and guest inquiries.
- Process payments, handle room assignments, and maintain accurate records.
- Collaborate with the hospitality team to ensure seamless guest experiences.
- Stay up-to-date with hotel policies, procedures, and services to provide informed assistance to guests.
Requirements:
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
- Effective communication skills and the ability to build strong relationships with colleagues and guests.
- Punctuality and good personal presentation.
- Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
What We Offer:
- A competitive hourly rate of £11.65.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities, saving you money on costly gym memberships.
- An extra paid day off for your birthday, along with a £20 love to shop voucher.
- Varied shift patterns and contracts available to suit your lifestyle.
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
- Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 28 days holiday each year (increasing annually up to 33 days).
- Venue closure over the Christmas period allowing you time off to enjoy the festive season.
- Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- Excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
- Our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- Subsidised travel options to support your journey to or from work.
- Regular team appreciation events, including memorable Christmas and Summer parties.
- Our Company Life Assurance scheme, ensuring financial security for your loved ones.
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