Customer Success Manager
1 day ago
**Job Title:** Customer Success Manager
**Location:** London/Hybrid
**Duration:** 6 Months
**Salary Range:** £125-£165 (Umbrella)
We are seeking an experienced Customer Success Manager to join our team on a 6-month assignment. The successful candidate will be responsible for engaging customers through various forms of in-person and video engagements.
**Responsibilities:
- Manage customers through an assigned book of business, ensuring retention and growth.
- Build and foster relationships with key decision-makers and stakeholders across multiple customer teams.
- Engage customers in strategy conversations to derive maximum value from their investment.
- Define success metrics and create detailed plans outlining a roadmap to achieve success.
- Monitor customer health and create risk mitigation plans where needed.
- Resolve customer inquiries by aligning customers with the right resources.
- Develop and share best practices with team members to improve processes.
**Requirements:
- 3+ years experience in a client-facing/account management role.
- Business savvy with consultative, problem-solving, and issue resolution skills.
- SaaS experience and knowledge of email marketing.
- Excellent communication, negotiation, and presentation skills.
This is a fantastic opportunity to work with a global technology company and drive customer success.
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