Customer Success Coordinator
1 month ago
We are seeking an enthusiastic and detail-oriented Junior Customer Success Executive to join our team at Airship Services Ltd.
About Us:
Airship is a growing company passionate about delivering top-notch technology to customers in the Hospitality industry. We pride ourselves on providing innovative products and excellent customer service. Our collaborative and supportive work environment encourages learning, growth, and making an impact.
The Role:
As a Junior Customer Success Executive, you will support both our team and customers to utilize our products effectively. This includes creating marketing emails, onboarding new customers, and resolving daily queries. You will learn the world of Hospitality marketing and use this knowledge to provide better support.
Key Responsibilities:
- Supporting the team to deliver exceptional results for customers
- Creating marketing emails based on provided information
- Assisting customers with product setup and resolving day-to-day queries
- Learning Hospitality marketing principles and applying them to enhance customer support
You Will Thrive If:
- You have an eagerness to learn and grow
- You possess excellent communication and writing skills
- You enjoy interacting with customers regularly
- You have great attention to detail and a passion for achieving tasks to the best of your ability
- You are passionate about helping customers succeed
- You can manage workload and meet deadlines
- You have a keen eye for detail and design within marketing materials
Benefits:
- Holidays: 25 days + bank holidays
- 10% time for learning something new
- Dog-friendly workplace (if applicable)
- Cycle-to-Work Scheme and Electric Car Scheme
We offer a competitive salary of £23,000 per annum, commensurate with experience. The role is full-time and permanent, based in Sheffield S2 5QX, a short walk from the train station.
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