Customer Success Ambassador

3 days ago


Sheffield, Sheffield, United Kingdom NOBUL RESOURCING SOLUTIONS LIMITED Full time
About the Role
As a dedicated Customer Success Executive at Nobul Resourcing Solutions, you will play a pivotal role in driving customer satisfaction, retention, and referral generation. Your primary focus will be on building and maintaining relationships with existing customers, ensuring their needs are met, and identifying opportunities for upselling and cross-selling.

This is an exciting opportunity to make a tangible difference in the education sector by supporting schools and improving student outcomes. You will work closely with our dynamic team to onboard new customers, provide exceptional service, and facilitate referrals. Your impact will be direct and measurable, influencing customer satisfaction, retention, and growth.

The ideal candidate will have a knack for relationship-building, a passion for education, and a talent for driving results. If you're ready to take on a challenging and rewarding role that offers growth potential and personal fulfillment, we encourage you to apply.

**Key Responsibilities:**
  • Achieve a 93% customer renewal rate within the first 6 months by proactively contacting customers before contract expiration.
  • Successfully onboard new customers onto our integrated platform, offering effective demos and addressing pain points.
  • Generate qualified referrals from existing customers by building strong relationships and identifying upselling/cross-selling opportunities.


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