Customer Experience Ambassador

1 month ago


Sheffield, Sheffield, United Kingdom Aviva Full time

Job Summary:

We are seeking a skilled Customer Service Advisor to join our team at Aviva. As a Customer Experience Ambassador, you will be the voice of Aviva, providing exceptional service to our customers via phone, live chat, and email.

About the Job:

This role is perfect for individuals who thrive on delivering outstanding customer experiences and have a passion for problem-solving and effective communication. You will take ownership of each customer's unique needs, ensuring their satisfaction and gaining in-depth knowledge of our products.

Key Responsibilities:

  • Deliver exceptional customer service via various channels
  • Understand and meet each customer's unique needs
  • Take ownership of customer cases and ensure satisfaction
  • Gain knowledge of our products and develop understanding of our customer base

Requirements:

  • Excellent verbal and written communication skills
  • Strong drive for personal and professional growth
  • Effective time management and prioritization skills
  • Proven ability to handle difficult customer interactions with compassion and professionalism
  • A collaborative mindset and willingness to share knowledge and support colleagues

What We Offer:

  • Salary - £28,500 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 8% of annual salary
  • Generous pension scheme - up to 14% company contribution
  • 29 days holiday plus bank holidays
  • Up to 40% discount on Aviva products
  • Up to £1,200 of free Aviva shares per year
  • Outstandingly supportive policies including parental and carer's leave
  • Flexible benefits to suit you

About Us:

Aviva is an inclusive employer that welcomes everyone. We consider all forms of flexible working and encourage applications from diverse backgrounds and experiences.



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